Frequently Asked Questions

Our current rate is $190 per therapeutic hour (50-60mins).Couples Therapy sessions are $235 for 75 minutes.15-minute consultations are free.

Session times are currently in Central Daylight Time (CDT). Please be aware of the time zone when booking sessions if you are not currently located in the same time zone.

Many insurance companies cover psychotherapy services, so please contact your insurance provider prior to your first session to see if you have coverage. Cailey is a Canadian Certified Counsellor (CCC) with the CCPA, and many insurance companies cover therapists with this designation.We do not offer direct billing, so you will be responsible for paying for your sessions. After processing the payment, we will email you your receipt, which can be submitted to your insurance company.

We will set up your credit card in your client portal on Owl Practice, and your card will be charged after your session. Your receipt will then be emailed to you.Alternatively, we also accept e-transfers. If you do not have a credit card to put on file, we require a deposit to hold your session in the case of a late cancellation or missed appointment. During your consultation, we will discuss payment options to determine the best method for you.

Currently, we have no plans to offer provide in-person sessions in an office. However, we do offer Walk and Talk Therapy in Winnipeg during warmer months.

Since there are more people in the room, 75 minutes gives adequate time to delve into a topic and have time to wrap up without feeling rushed.

We offer free 15-minute consultations so that you can see if your therapist a good fit before booking your first session. During this time, you can ask any questions you might have, share why you are seeking therapy, and discuss what you are hoping for from therapy.Consultations are not required, so let us know if you would like to book your first session rather than set up a consultation. Skipping the consultation requires that we set up your first session via email.

Click the "Book Now" button at the top of the page to be directed to Owl Practice, where you can create an account, or simply send us an email.

The times available on the portal are whatever times are still available of the therapist's usual hours. Sometimes, therapists are willing to add in a session outside of their typical hours. Just send us a message to see if we can find a time that will work to meet.

To cancel your appointment, simply click the "Client Portal" button to sign in to your Owl Practice portal and cancel your appointment. Or, you can send us an email letting us know you can no longer attend.We have a 24-hr cancellation policy. If you cancel in less than 24 hours or miss your appointment, you will be charged a late cancellation/missed appointment fee, which is the full session rate ($190).